NCMS Plan: 2012 Customer Survey Recap

Every year, the North Carolina Medical Society Employee Benefit Plan conducts a customer survey of participating practices. And, every year, we tout these results as an indicator of the continuing success of the NCMS Plan and the loyalty of its covered physicians and practice employees. Sure, 98% of participating practices that responded would recommend the NCMS Plan to others. And, yes, 96% of respondents agreed that their NCMS Plan agent was accessible and responsive. But the most striking statistic is that an overwhelming number of respondents (92%) agree there is a positive distinction between the NCMS Plan and other health insurers.

For more than 13 years, the NCMS Plan has served medical practices with a singular focus. A focus on meeting the employee benefit needs of physicians, nurses, office managers, insurance billers, receptionists, and medical assistants...everyone from the front to the back office who work every day to serve their patients. No health insurer in the state can make this claim. Some insurers treat customer service as another item on their to-do list, but empowered representatives of the NCMS Plan value the opportunities that come when we can serve as advocates for our members. Controlling costs in these tumultuous times is not mutually exclusive from meeting our members' expectations.

If you would like more information about the NCMS Plan and its highly-rated service and benefits, contact MMIC Agency, LLC at 800.662.7917 or visit www.ncmsplan.com.

The NCMS Plan, available exclusively through MMIC Agency, LLC, a Medical Mutual company, is the only statewide employee benefits plan designed specifically for North Carolina physicians. The NCMS Plan is sponsored by the North Carolina Medical Society, the largest physician organization in the state.

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